Projects need time limited roles and authorizations. Employees get promoted or switch jobs and their roles change. People join the company, they get recorded into the HR system and the provisioning engine will take care that the information trickles to the right internal systems. In the enterprise scenario the management of identities is easy(ish). Just ask your sales managers how confident they are that all of the CRM information is up to date and accurate. One of the biggest mistakes an organisation can make when trying to get control over customer identities, is to start managing those said identities themselves. If you believe so, then… brown substance, air impeller… Are you ready to hire 500 more employees? To reiterate: GDPR and consent is not just a few check boxes. So, consent related actions need to be carefully and securely stored. And now it is the job of the service provider to prove that they have the consent. In the enterprise environment you can send whatever you want to your applications and its perfectly ok. A good CIAM solution also allows end users to selectively choose what information they wish to share in case for e.g. You need to collect the consent, allow end users to view, manage, freeze and revoke the permissions given. But for the customer facing world, things go upside down.Ĭonsent is a fairly big deal with the new regulation and the most logical place to implement consent is within the CIAM platform. Consent comes from the supervisor as given (it’s called a job description), you don’t really take your data with you when you leave, and HR takes care of the employee data. Naturally, an enterprise IAM doesn’t have to worry about things like consent, data portability or access to data. Either Okta hasn’t done their homework, or they’ve completely missed their mark on how big of an impact GDPR has and the role CIAM plays in the picture. What I found the most worrisome (facepalm moment) was Eds statement about handling GDPR compliance with a few check boxes. How many enterprise IAM solutions are designed to increase your revenue and customer intake? GDPR is not a check box
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Allowing your visitors easy access and minimal registration flows, or even completely automated registration increases your bottom line. CIAM is a balanced solution where quick changes can be made through simple configuration, and not through laborious and error prone coding, but at the same time including a good selection of REST APIs that allow you to embed CIAM functions to your own applications.ĬIAM is also about capture and conversion. Rigid enterprise IAM solutions are not built for this, especially solutions where you need to develop something inhouse. The customer environment is erratic, rapidly changing and ultra competitive. The enterprise environment is stable, fixed and changes are slow. Your customers on the other hand will quickly vote with their feet if you try to restrict them or if you deliver a bad user experience. They will happily (not) use the RSA SecurID tokens you hand them and try their best not to lose them on a weekly basis. What Ed doesn’t say is how vastly different the environments between the enterprise and customer facing services are. What you build on top of these standard Lego pegs of IAM is the differentiator. They are needed for any IAM solution to work properly. These are the building blocks of the foundation. You see all the same technology jargon listed in the spec sheets including SAML, OAuth, OpenID Connect, LDAP, SQL, 2-factor authentication, REST API etc. Most of the basic underlying technologies for both IAM and CIAM are similar, and might lead you to believe that it is easy to adopt your enterprise IAM to meet the demands of customer IAM. I’m here to tell you that following that fuzzy feeling will result in a situation where a brown substance hits an air impeller. Reading through the post you might get a warm and fuzzy feeling inside that says typical (Enterprise) IAM solutions can solve your identity and access management challenges that you might have with your external users.
In a recent blog post Ed Sawma from Okta outlines how IAM and CIAM are the same, and not the same.
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